FAQ

General

  • * When is check in/check out time?
  • * Check in is anytime after 3pm. We do not “give away” hotel rooms after they have been guaranteed, so there is no need to specify a late arrival. If you think you will be arriving before 3pm, please let our Front Desk staff know your estimated time of arrival and we will do what we can to have a room ready for you when you arrive. Please note that an early check in is not guaranteed.
  • * Check out is 11am. Late check out is at noon, and by request only- first come first serve. Because we are a small property without many rooms to spare, late check out will not always be available. Between noon and 2pm we do charge a Half-Day Stay charge, and a checkout after 2pm is a full day charge. We can hold luggage for you at the Front Desk if that makes your travel arrangements easier.
  • * Do you allow smoking on property? In the rooms?
  • * We are a completely non-smoking property. Though some of our rooms have balconies, we request that guests do not smoke on balconies, either, as this compromises other hotel rooms. Smoking is allowed outside our building and in our covered garages, 15 feet from hotel entrances. Please note that there is a $100 per day Smoke Extraction Fee that will be applied to your bill if the room was smoked in during your stay.
  • * How much do you charge for high speed/wifi internet access?
  • * Our high speed, wireless internet is available in all of our guestrooms and throughout the rest of the building, including in the Cantina, Lobby and Banquet Rooms. Internet access is complimentary.
  • * Do you have a fitness center? What kind of equipment does it have? What are the hours?
  • * We do have a small, on-site fitness center with a treadmill, stationary bike, elliptical machine, fitness ball and free weights. This is open from 5am to 10pm. If you would like to use a more extensive workout facility, we do have complimentary guest passes to the Golden Community Center, which is located 8 blocks from our hotel.
  • * Do you offer room service? What are the hours?
  • * We do have room service; breakfast is from 7am to 10am; dinner is from 5pm to 10pm. Weekend brunch is from 7am to 2pm.
  • * Do you have a business center?
  • * We do. There is a computer in our lobby with internet access and a printer; if you need something copied or faxed our Front Desk Staff can attend to this for you. If there is something else that you need done we can most likely accommodate it; just ask!
  • * Do you have a pool?
  • * We do not have an on-site pool. We do, however, have complimentary guest passes to the Golden Community Center where there is a large lap pool, a leisure pool with kids’ water activities and a slide as well as a hot tub and a sauna. The Community Center is located about eight blocks from our hotel, and also boasts a running track, a climbing wall, basketball courts and a newly renovated workout facility.
  • * Do you have a spa?
  • * We do not have a spa at our hotel, but we strongly recommend Urban Escape Day Spa in Golden, located a few short blocks from the Inn. Our Front Desk Staff would be happy to set up an appointment for you.

Transportation/Directions

  • * How do I get to the Hotel?
  • * From Denver International Airport, head West on Peña Boulevard to Interstate 70 West. Remain on this for about 35-40 minutes, taking Exit 265 onto Highway 58 into Golden. Exit Highway 58 at Washington Avenue and turn Left. The Inn is on the corner of Washington Ave. and 14th St. (The Inn will be on the Right.)

 

From Downtown Denver, either take I-70 West and follow the directions above, or take 6th Avenue west to 19th St., turn Right, and then make a Left onto Washington Ave. (The Inn will be on the Left.)

 

From the Mountains, take I-70 East, exiting onto 6th Ave. West. Turn Right on 19th St., then Left onto Washington Ave. (The Inn will be on the Left.)

 

  • * Do you offer shuttle service from the airport?
  • * We do not have a shuttle from the airport. There is a shuttle service that runs from Denver International Airport to the hotel, called the Super Shuttle. Their number is 1-800-258-3826. We also recommend two Town Car services; Platinum Limo (run by “Eddie”) at 303-332-4788 and Hart’s Car Service (run by “Tia”) at 303-237-2740.
  • * What are your cross streets?
  • * We are located on Washington Avenue, between 13th and 14th Streets.
  • * Do you have onsite parking? How much is parking?
  • * We offer two complimentary parking garages- the lower garage opens off of Washington Ave. and enters into the hotel lobby, with easy access to the Cantina. The upper garage opens off of 14th St., and a room key is required to access the building from this level. Should both of these garages be full, we also own a 23-space lot across Washington Ave. next to Woody’s Pizza, and have additional parking behind the hotel, accessible off of 14th St., just past our building.

Reservations

  • * Will your rooms allow rollaways/cribs? Is there a charge?
  • * Our Suites and Grand Kings all fit rollaways and cribs well. As our Traditional Kings and Traditional Double Queens come in various sizes and layouts, some rooms accommodate a crib or rollaway better than others. If we know you will need a crib or a rollaway we will do our best to get you into one of the larger Traditional rooms, but a crib or rollaway can be put in any room. There is a $10 per night charge for either a crib or a rollaway.
  • * I booked on a website other than the hotel website and I need to make a change to my reservation. How do I do this?
  • * Generally speaking, the best way to change a reservation booked through a channel other than our hotel is to go through the site your originally booked on. Especially if you have already paid the third-party site for your room (as is the case with many online booking sites) you will have to make your change through them in order to get refunded for any unused nights. Unfortunately, these are not changes that we can make on our end.
  • * What is the minimum age requirement to check in to the room?
  • * Guests must be at least 21 years of age to check in to a room alone. If you are traveling alone to visit the Colorado School of Mines and are under 21 years of age, please check with our Front Desk Staff to see what accommodations may be made for you.
  • * What is your cancellation policy?
  • * We have a 24-hour cancellation policy. Any reservation cancelled before 3pm on the day preceding arrival will not incur any penalty. If a reservation is cancelled on the day of arrival, there is a $50 plus tax fee assessed. If a reservation has been confirmed, but no guest ever shows up to check in, the credit card on file will be charged for the first night and tax.
  • * Is my ID/passport required at check in?
  • * While we do not require an ID or passport at check in, we do require a valid credit card in the Guest’s name. An exception to this is when a military, AAA or AARP rate is given, at which point we will require proof of membership. Also, if your room as been booked through a third-party site and was pre-paid, we will ask for an ID to confirm that the correct guest is being credited for the room.

Do you have connecting rooms?

We have one set of connecting rooms in our hotel. One of these rooms is a Traditional Double Queen, and the other is a Traditional Mini-Suite. Between the two, there are two queen-sized beds, one king-sized bed and a queen-sized fold out sofa. Because there is only one set of adjoining rooms, please let us know as far in advance as possible if you will need these particular accommodations, and understand that they may not always be available.

  • * Do you have ADA rooms?
  • * We have two rooms in the hotel that have ADA modifications. One is a Foothills Grand King, and has a roll-in shower, as well as widened doors, grab-bars and a lowered peep-hole in the door. The other is a Traditional King room, and while it has the widened doors, grab-bars and ADA height peep-hole, it has a traditional style tub, not a roll-in shower.
  • * Do you have an early departure fee?
  • * We do not charge a fee for an early departure as long as the room is vacated by check-out time. If you leave earlier than planned, but vacate the room after our housekeeping staff has left for the day, the full-night’s room and tax will be charged.

Restaurant

  • * Is breakfast included in the price of the room?
  • * Breakfast is not included in room rates; our restaurant is full-service and all items are made to-order off the menu.
  • * What are the hours of the restaurant/bar/lounge?
  • * Breakfast is served from 6:30am to 10:30am Monday through Friday.
  • * Lunch is served from 11am to 3pm daily.
  • * Dinner hours are from 4:30pm to 10pm daily.
  • * Brunch menu is available on the weekends only, from 7am to 2pm.
  • * Happy Hour in the Cantina is from 3pm to 6pm, and again from 9pm to 11pm. (This menu includes food and drink specials.)

Accounting

  • * I have questions about my bill. Who do I call?
  • * If you need a copy of a restaurant check, or an itemized restaurant receipt, please contact the restaurant at 303-216-8040. If you need a copy of a hotel folio, or have a question about a charge from the hotel, please call 303-216-8000.
  • * What forms of payment are accepted to pay for my room?
  • * We accept Visa, MasterCard, American Express, Discover Card, Diner’s Card and Traveler’s checks. Please note that while you are welcome to pay cash upon check out, a physical imprint of a credit card is required at check in, and a pre-authorization will be run on this card. Unfortunately, we cannot accept checks.

Pets

  • * Are pets allowed? Are there restrictions for weight, height or types?
  • * We do allow pets in some rooms of our hotel. There are Traditional Kings, Traditional Double-Queens and Traditional Mini-Suites that are pet friendly. There are not restrictions on weight, height or types of animals, but we do insist that your pet be well behaved. A pet registration form must be signed at check-in, and there is an additional $10 per night deep-cleaning fee assessed for rooms with four-legged guests.
  • * Do you have pet free rooms for those with allergies?
  • * We do! Our Grand King rooms, Navajo Junior Suites and Santa Fe Executive Suites are pet free. Please note, also that if you have an allergy to down, we have hypo-allergenic pillows and bedding available that can replace our down pillows and comforters.
  • * Do you have pet sitting or dog walking services?
  • * While we do not have pet-sitting or dog-walking services in house, our Front Desk Staff can certainly make recommendations for you for local businesses providing these services.
  • * How far do you have to walk to take your pet out?
  • * There are several nearby places to walk a dog; ranging from a small grassy area just 1 ½ blocks away to an off-leash dog park that can be reached by car in less than 10 minutes.